Course Reference Number TGS 2021002843 | Face to Face Workshop | Valid from 10/6/2021 9/6/2023
Courses are conducted by Organisational Development Concepts Pte Ltd (UEN 201026450Z)
Course Summary
This course equip learners to identify key issues in problem situations to clearly articulate the problems at hand and propose contingency plans to resolve issues
IDENTIFY ARTICULATE EXACT PROBLEMS CLEARLY
• Where Might Symptoms of Problems Appear?
• Sources of Problems at the Workplace
• What’s the Problem got to do with Me?
• Anticipate and Detect Problems at the Workplace
DEVELOP A MENTAL MODEL FOR THE PROBLEM SOLVING PROCESS
• Types of Corrective Actions
• Develop Mental Model for Problem Solving
• Communicating the Problem
• Establish a Model -7-Step Problem Solving Process
• 7-Step Process (Step 1) – Objective Reasoning
• 7-Step Process (Step 2) – Define Problem Statement
ANALYSE ROOT CAUSES & RECOMMEND SOLUTIONS TO RESOLVE WORK ISSUES`
• 7-Step Process (Step 3) – Process Questioning – 5 WHYs
• 7-Step Process (Step 3) – Ishikawa Fishbone Diagram
• 7-Step Process (Step 4) – Diverge – Generate Ideas – SCAMPER
• 7-Step Process (Step 4) – Diverge – Generate Ideas – Brainstorming
• 7-Step Process (Step 5) – Converge – Select & Evaluate Ideas & Impact
• 7-Step Process (Step 6) – Implementation Plan
• 7-Step Process (Step 7) – Evaluating Effectiveness of Solutions
• Sources of feedback
• Gathering Feedback
• Methods of Analysing Feedback
Upon completion and certified "Competent", Learner will receive a Statement of Attainment (SOA)
Problem Identifications and solutioning techniques (Level 3) is a course that aims to equip participants with the skillsets, frameworks to handle workplace problems and be able to accurately identify root cause of problem and be able to establish an evaluation criteria that helps in the developing and selecting and recommendation of possible solutions.
The programme focuses on three core competencies of problem solvings:
1. Identify articulate exact problems clearly
2. Develop A Mental Model For The Problem-Solving Process
3. Analyse root causes & recommend solutions to resolve work issues
Learners would need to have a minimum of O or N levels in English.
The courses is conducted online via Zoom, learner would need to have laptop or computer with web camera, microphone and internet connection.
English
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $450.00 | $490.50 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SkillsFuture >=40 years old | $135.00 | $175.50 |
| SkillsFuture >=21 years old | $225.00 | $265.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| SkillsFuture >=21 years old | $225.00 | $265.50 |
| SkillsFuture >=40 years old | $135.00 | $175.50 |
| SME | Before GST | With GST (9%) |
| SkillsFuture >=21 years old | $135.00 | $175.50 |
| SkillsFuture >=40 years old | $135.00 | $175.50 |
